Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you and Service VIN (“Service VIN,” “we,” “us”), operated from Calgary, Alberta, Canada. By accessing or using our website and web application (the “Service”) at servicevin.com, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

Service VIN is an operations platform for auto detailing, PPF, vinyl wrap, window tint, and ceramic coating studios. It provides tools for quoting, online bookings, scheduling, invoicing, customer records, inventory, communications, and optional integrations with third-party services such as Google. We may add, change, or remove features from time to time.

• You must be at least 18 years old and able to form a binding contract to use the Service.
• You are responsible for the accuracy of the information you provide and for keeping your login credentials secure.
• You are responsible for all activity that occurs under your account, and for the conduct of any team members you invite to your shop.

You agree not to:

• use the Service to violate any law or the rights of others;
• upload or transmit malware, or attempt to gain unauthorized access to the Service, other accounts, or connected systems;
• interfere with or disrupt the integrity or performance of the Service;
• send unlawful, deceptive, or unsolicited messages, or otherwise misuse the communications features; or
• reverse engineer or resell the Service except as permitted by law.

You retain ownership of the data you and your team enter into the Service, including information about your own customers (“Your Data”). You grant us a limited license to host, process, and transmit Your Data solely to provide and support the Service. You are responsible for having the necessary rights and consents to collect and use the customer information you put into Service VIN, and for complying with laws that apply to your business, including messaging-consent and privacy laws.

The Service can connect to third-party services at your option, such as Google Calendar and Google Business Profile, QuickBooks, Xero, Stripe, and Twilio. When you connect one, you authorize us to access that service on your behalf to provide the related features, and your use of that third-party service remains subject to its own terms and privacy policy.

• Our access to Google data is described in our Privacy Policy, and our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
• You can disconnect an integration at any time from Settings → Integrations, and you can revoke Google access from your Google Account permissions.
• We are not responsible for third-party services, and we may suspend an integration if a provider changes or discontinues its API.

Some features require a paid subscription. Fees, billing periods, and any trial terms are presented at sign-up or in the app. Unless stated otherwise, fees are billed in advance and are non-refundable except where required by law. We may change pricing on reasonable notice; the new price applies to the next billing period.

The Service, including its software, design, and content (excluding Your Data), is owned by Service VIN and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. You may not use our name, logo, or branding without our permission.

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms, if required by law, or to protect the Service or other users. On termination, your right to use the Service ends; provisions that by their nature should survive (such as ownership, disclaimers, and limitations of liability) will continue to apply.

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

To the fullest extent permitted by law, Service VIN will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, arising out of or related to your use of the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the twelve months before the event giving rise to the claim.

You agree to indemnify and hold Service VIN harmless from claims, damages, and expenses (including reasonable legal fees) arising from Your Data, your use of the Service, or your violation of these Terms or of any law or third-party right.

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable there, without regard to conflict-of- law rules. The courts located in Alberta will have jurisdiction over any dispute, except where applicable law requires otherwise.

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you in the app or by email. Your continued use of the Service after an update means you accept the revised Terms.

Questions about these Terms? Contact us at info@servicevin.com. See also our Privacy Policy.