You take the call. Your AI takes the follow-through.
Every shop software logs calls. Service VIN is the only one that closes them: a copilot rides along on every call on your shop's number — both directions — transcribing, summarizing, and turning the things you promised — the estimate, the text, the booking — into finished work waiting for one tap. It doesn't talk for you. It works for you.
Your existing number · You do the talking · Nothing sends without you
Jordan called about paint protection film for a 2022 Tesla Model 3. Wants the full-front package and asked for an estimate today — interested in booking next week.
Heard on the call: “I'll text you an estimate for the full-front package today.”
From ringtone to revenue, in three moves.
One number — the same one your customers already text — now forwards, dials out, records, transcribes and follows through. You just talk.
1. You take the call
Inbound calls forward to your cell (and a missed call gets an instant text-back, so the lead never cools). Outbound, tap Call and we ring your phone, then bridge the customer from the shop's number. Both directions recorded.
2. The copilot listens
You talk like you always do. Minutes after you hang up, the call is transcribed and the AI reads it: who called, what vehicle, what they wanted, what you promised, how it went.
3. The follow-through appears
Said “I'll send you an estimate”? It's already built from your real price list. Promised a text? Drafted. Agreed on Tuesday? The booking's in your tray. One tap and it's done.
“I'll send that over today” — actually happens.
The most expensive words in a shop are the promises made on the phone and forgotten by dinner. I've made every one of them with a squeegee in my hand. AI Calling hears them and hands you the finished work — not a to-do.
The estimate
A real quote — numbered, itemized from your service catalog with the right per-vehicle price, delivered over your own template with a view-and-approve link. Not a reminder to make a quote. The quote.
The text
The exact message you promised to send, written in your shop's voice. Edit it or send it as-is — opt-outs and quiet hours are checked again at the moment it goes out.
The booking
“Let's do Tuesday morning” becomes a job in your workflow tray, ready for the calendar or the AI Scheduler to place — with the time they asked for attached.
The follow-up
“Call me next week” stamps the lead so your pipeline surfaces it at the right moment — and the Win-Back Agent can pick it up from there.
Call from your cell. Show the shop's number.
Tap Call on any customer and Service VIN rings your phone first, then bridges them in — from the shop's number, not your personal one. The customer sees the number they already know; you get the recording, the transcript and the summary, same as every inbound call.
- One business identity — calls and texts from the same number
- Your personal cell stays private
- Every promise you make on the way out gets drafted too
Place a call
We ring your phone first, then connect the customer from the shop's number. Recorded and summarized.
An AI that does the work. Never behind your back.
AI Calling is built approval-first: it prepares, you decide. Autopilot exists — but only where you draw the line.
Approval-first, always
Every drafted action waits for a human tap by default. Approve, edit-then-approve, or dismiss — and a double-tap can never run something twice.
Autopilot on your terms
When you're ready, let promised texts send themselves, or auto-send estimates under a dollar threshold you set. Everything above the line still asks first.
Revenue you can point to
AI-drafted quotes that customers accept show up on your dashboard as AI-won revenue — so you know exactly what the copilot is closing.
Never a lost lead
Can't pick up? The missed-call text-back reaches the caller in seconds, and every call keeps logging and recording — even when your AI credits run dry.
And when you can't pick up at all?
BetaAn AI voice receptionist — one that answers in your shop's voice, captures the caller's name, vehicle and service, and drops a ready-to-work lead with the full transcript — is fully built into Service VIN and available today as an opt-in beta. We're rolling it out deliberately, because your front desk deserves that care. The copilot never needs it: leave it off and every call you take yourself still gets the full treatment.
Illustrative estimate of how many inbound calls get captured when the AI receptionist answers the ones you can't pick up.
| Item | Missed after hours (%) | AI answers (%) |
|---|---|---|
| Calls | 60% | 98% |
Set up the whole thing in one prompt.
Give the AI Setup Assistant your website address. It reads your site, proposes your services with per-vehicle prices, writes your shop voice, and picks the right agents — you review everything, then apply it with one click.
Questions, answered.
Does the AI talk to my customers on the phone?
Not unless you opt in. AI Calling is a copilot — you and your team do the talking, exactly like today; the AI does the listening and the follow-through. An AI voice receptionist that answers when you can't is fully built and available as an opt-in beta, and we're rolling it out deliberately. Leave it off and you lose nothing.
Do I need a new phone number?
No — that's the point. The same number your customers already text is the number that forwards, texts back and places calls. Outbound click-to-call shows the shop's number on the customer's caller ID, not your personal cell.
Can the AI send things without me?
Only if you tell it to. Out of the box every estimate, text and booking waits for your tap on the Calls page. Autopilot is opt-in and granular: promised texts, and estimates under a dollar cap you choose. Everything else always asks.
How do the transcripts work?
Calls are recorded dual-channel and transcribed by Twilio Voice Intelligence within minutes of hanging up — then the same analysis runs on every call, inbound or outbound. (Calls the beta receptionist answers transcribe instantly.)
What about call-recording consent?
Recording laws vary by province and state — in most of Canada one-party consent applies, but it's your responsibility to comply where you operate. Recording is per-shop configurable, and you can run summaries-only.
What does it cost to run?
AI work is metered in credits: an answered call is 5, a call analysis 5, each drafted follow-up 2. Every shop gets 500 credits included monthly — enough for a typical shop's whole month — and top-up packs are a click away.
Your next call is worth more with a copilot on the line.
Recorded, transcribed, summarized — and followed through before the customer parks the car. Only in Service VIN.